Shipping policy

Shipping Policy – Pitlane Mugs
Last updated: 10-09-2025

At Pitlane Mugs, we do our best to process and deliver orders carefully and efficiently. This Shipping Policy outlines all information regarding order processing, shipping, and delivery.

1. Order Processing

Orders are processed within the timeframe stated on the website.

Orders placed during weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email including a tracking code, if available.

2. Delivery and Shipping Times

Estimated delivery times are displayed on the product page or during checkout. These delivery times are indicative.

As Pitlane Mugs works with international logistics partners, delivery times may vary due to factors beyond our control, such as:

  • Transportation delays
  • Customs inspections
  • Public holidays
  • Local delivery services

Pitlane Mugs is not liable for delays outside of its control.

3. International Shipping & Import Costs

Pitlane Mugs sells products to customers in multiple countries. Orders are shipped from an international warehouse located outside the European Union.

As a result, VAT, import duties, or other customs fees may be charged by local authorities in the destination country. These costs are beyond our control and are the responsibility of the recipient.

4. Shipping Costs

Any applicable shipping fees are clearly displayed during checkout.

Promotions or offers that include free shipping will be explicitly stated on the website.

5. Incorrect Address or Failed Delivery

It is the customer’s responsibility to provide accurate and complete address details when placing an order.

If a shipment cannot be delivered due to incorrect address information or the recipient being unavailable, additional shipping costs for re-delivery may be charged to the customer.

6. Damaged or Missing Items

Please inspect your order immediately upon receipt. If an item arrives damaged or if items are missing, contact us within 48 hours of delivery via:
📧 info@pitlanemugs.com

Include your order number and clear photos of the issue. We will provide an appropriate solution.

7. Loss or Theft During Transit

Once an order has been handed over to the carrier, the responsibility for transport lies with the carrier.

Pitlane Mugs is not liable for loss or theft during transit, but we will assist where possible in resolving the issue with the carrier.

8. Contact

For any questions regarding shipping or the status of your order, please contact us at:
📧 info@pitlanemugs.com